Terms and Conditions
PLEASE NOTE THAT BELOW PROVISIONS ONLY GOVERN THE PURCHASE OF REGULAR ITEMS - SHOULD YOU WANT TO BUY OR HAVE BOUGHT SECOND HAND ITEMS (OR PRE-LOVED ITEMS) KINDLY REFER BELOW TO OUR CIRCLE TERMS AND CONDITIONS.
1.1. MENNITI.co is a website operated by Menniti (hereinafter referred to as “MENNITI”, "us" or ”we”).
1.2. MENNITI can be reached here for any question regarding these Terms and Conditions and matters connected to orders and purchase.
1.4. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain MENNITI.co, any sub-domains, mobile websites or the mobile application, from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
The Customer and MENNITI are hereinafter collectively referred to as the “Parties”.
1.5. MENNITI reserves itself the right to amend these Terms and Conditions from time to time. The new version will not be retroactive, and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
1.6. In these Terms and Conditions, the following terms shall have the meaning ascribed to them below:
- a) “Site”means the domain, sub-domains of menniti.co and mobile application.
b) “You”means the customer who places an order.
c) “Customer”means the individual who places an order. Purchases made on our Site are only to private individuals and not copanies.
d) “Working Day” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday in the Customer’s country.
e) “Order” means the order submitted by you to the Site to purchase product(s) from us.
f) “Content” means all texts, graphics, videos, pictures and all other information published on the Site.
g) “Third Party Sites” means any site not provided by MENNITI.
h) “Contract” means the order placed by you for the purchase of product(s) in accordance with these Terms and Conditions.
i) Words imparting the singular shall include the plural and vice versa.
- ORDERING/ FORMATION OF CONTRACT
2.1. You may only purchase products from us if you are legally capable of entering into a binding contract with us, you are an authorised user of the payment method used to pay for your order.
2.2. Our Site will guide you step by step for finalizing your purchase and placing your order. You will be informed with a recap’ detailing the substantial information of your order before placing your purchase. We strongly recomend you to carefully verify all the details of your order before placing your purchase as we cannot guarantee that we will be able to amend your details afterwards.
2.3. Once you have placed your order, we immediately contact your payment provider for authorization to take payment from your account. We will not process your order until we have received such authorization.
2.4. Once payment has been accepted, we’ll send you an e-mail to confirm the purchase. This email is acknowledgment of the purchasing contract between you and us.
2.5. MENNITI.co retains the right to refuse any purchase request made by you for legitimate grounds such as, for example, if we are not able to process your payment or if a product becomes out of stock. If a Product becomes out of stock between the time you place an order and the time our warehouse processes it, we will cancel the purchase of said product since it is no longer available. If this is the case, we will notify you and issue a refund. If for any reason we are unable to fulfill your order, you will receive a cancellation email. If payment has already been withdrawn for such cancelled order, we will refund the same amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, MENNITI will contact you.
- PRICING AND PAYMENT
3.1. Prices stated on the Site apply to all orders made through the Site. Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process. In addition, you may be charged for customs and import charges as your order passes through customs. Any charges on a parcel must be paid by you (or the third party that acquires, physical possession of the items you purchased).
3.2. MENNITI has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the Site.
3.3. If an incorrect information has been specified for any product you have purchased, do not hesitate to contact our customer service under the conditions laid down in provision 1.3 of these Terms and Conditions.
3.4. We offer various types of payment methods. You will be able to find all the payment methods available for your country during the checkout process.
Please note that we do not accept cash or cheques.
3.5. All payments are subject to validation checks and authorization by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified by email and/or during checkout. Other T&C might therefore apply.
3.6. If the provider refuses to, or does not for any reason, authorize payment, the order will be cancelled and you will then be notified by email and/or during checkout.
3.7. Occasionally, we may provide special offers and discounts relating to certain products on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue.
3.8. We reserve the right to withdraw such special offers or discounts at any time, without warning.
3.9 Please note that You are responsible for any costs associated with money transactions.
- SHIPPING AND DELIVERY
4.1. Shipping costs will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout.
4.2. We aim to dispatch orders within one (1) to two (2) working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of product.
4.3. We will carry out a pre-authorization check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
4.4. You will receive a shipping confirmation email once your parcel has been dispatched, indicating an estimation of the time of delivery. The promised delivery time starts from the moment you receive your confirmation email.
4.5. Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.
4.6. You must provide us with a complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order. Risk and ownership shall be transferred to you once the products are in your possession.
4.7. Our carriers will make every effort to deliver your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the promised delivery time.
4.8 Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days, you are entitled to cancel your purchase.
4.9. Should your parcel be delivered to a specific delivery point, you agree to pick up said package within the time specified in the delivery notification. Packages shall normally be retrieved personally with valid identification and order number. If you do not collect your parcel in time, your order will be sent back to us and fully refunded.
4.10. Our carriers do not deliver on weekends and public holidays. Please note delivery of your order may take longer during sale or other busy periods.
- RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
5.1 As a consumer you always have 14 days right of withdrawal, but we offer 30 days open purchase. Please note that you can only return products you have purchased through the Site
5.2.1. Without prejudice to your statutory right of withdrawal (see below), you can return products for any reasons up to ninety (30) days after receiving your order. Please use the return shipping label enclosed with your order. Contact our customer service should you have lost said label.
5.2.2. Returns are accepted for discounted items and provided that the product is in its original condition, unwashed and that all the tags are still attached.
5.2.3 MENNITI will bear cost of the first return.
5.2.4. As soon as your return reaches our warehouse and has been processed by us, we will issue a refund. The return process can take up to two (2) weeks from the moment you send back your product. Once we have processed your return, you will receive a credit memo email. You will then receive your refund within two (2) to five (5) working days.
5.2.5 We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.
5.2.6 All refunds will be made using the same method of payment you used to purchase the product. If you paid by invoice, your payment provider might need to contact you for issuing the refund. We shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than our standardised delivery method offered by us). Refunds shall not include any potential customs and import charges paid.
5.3 Right of Withdrawal
5.3.1 You have the right to withdraw from a contract with us within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the items you purchased.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal written statement. Please contact us here. You may also use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is enough for you to send your comunication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
5.3.2 Effects of withdrawal. If you withdraw from a contract with us and/or return any items, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than our standardised delivery method offered by us).
Refund shall be made without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel or until we have received from you evidence that the product has been sent, whichever is the earliest. You must return the items you no longer want not later than 14 days from the day on which you. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. We are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit.
5.4 Fair use policy
MENNITI is comitted to reducing its carbon footprint. We are constantly taking steps in order to reduce our environmental impact through, for instance, carbon neutral deliveries and returns, or sustainable collections.
While we pride ourselves in giving you a stellar customer experience, we take seriously any breach and abuse of our free return policy.
Where appropriate and necessary, we shall investigate unusual pattern of return activities and take any necessary actions at our disposal. Should we have reasonable proof that you have systematically abused our generous return policy, we therefore reserve the right to refuse any future purchase requests made by you or to deactivate, temporarily or permanently, any of your account.
If your account has been deactivated and you believe we have made a mistake, kindly get in touch with our Customer Service. Above provisions do not prevent you from returning/claiming items that already have been purchased.
- LEGAL GUARANTEE OF CONFORMITY
6.1. Should you find defects in the items you have purchased, MENNITI abides by all statutory guarantee regulations. You have therefore up to 3 years from the moment you receive your items to claim your legal guarantee. Please contact our customer service here.
- GIFT CARDS
7.1. Payment and delivery.
7.1.1. Payment method. MENNITI Gift Cards can only be purchased on the Site with credit/debit cards.
7.1.2. Min & max value. Each purchase of MENNITI Gift Cards is limited to a maximum value of 150 DOLLARS. The minimum value for MENNITI Gift Cards is 10 DOLLARS. You cannot increase the balance of your Gift Card once purchased.
7.1.3. Delivery. MENNITI Gift Card will be delivered to the email address you specified at the checkout.
7.2.1 Validity. MENNITI Gift Cards are valid for a period of 48 months from the date of purchase, after which any remaining balance will be removed and the MENNITI Gift Card will becoe invalid and no longer available for use.
MENNITI Gift Cards may only be used on the Site to purchases in the same country and currency they were bought from. Please contact our Customer Service should you need a new Gift Card in another currency.
MENNITI Gift Cards can be redeemed in cobination with a discount code.
MENNITI Gift Cards can be used until the balance of the card is zero. If the balance of a Gift Card reaches zero, the MENNITI Gift Card is invalid and cannot be activated or used again.
7.2.2. Not redeemable for cash. MENNITI Gift Cards are not legal tenders, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your MENNITI Gift Card, redeem your Gift Card for cash or receive any portion of the remaining Gift Card value in cash.
7.2.3. No Gift Card exchange. You cannot exchange your MENNITI Gift Card for a different denomination or type of Gift Card or for cash or discount. MENNITI Gift Cards cannot be used to purchase another MENNITI Gift Card.
7.2.4. Purchases exceeding the remaining Gift Card value. MENNITI Gift Cards may only be used to make purchases up to the initial MENNITI Gift Card value or the remaining MENNITI Gift Card Value. If you wish to make a purchase for an amount that exceeds the MENNITI Gift Card value or the remaining MENNITI Gift Card value, you must pay the excess using another payment method.
7.2.5. Lost/stolen Gift Cards. The title and risk of loss for MENNITI Gift Cards passes upon electronic transmission of the MENNITI Gift Card by us to you. We shall have no obligation to replace lost or stolen MENNITI Gift Cards, but you can report lost or stolen Gift Cards by contacting us.
7.3. Returns of products purchased with a MENNITI Gift Card & refunds of Gift Cards
7.3.1. Returning items purchased with a Gift Card. Products that are purchased solely, or in part, with a MENNITI Gift Cards may be returned subject to our return's policy.
7.3.2. Refunds of a MENNITI Gift Cards. After returning product(s) purchased solely, or in part, with a Gift Card, your Gift Card will be credited.
If a partial refund is made for any purchase using a MENNITI Gift Card and another method of payment, then any refund amount owing will be credited to your debit/credit card first. The remaining amount will then be credited to your MENNITI Gift Card.
If the total amount to be refunded is more than originally with a MENNITI Gift Card, then any remaining refund balance will be refunded to the other method of payment.
7.3.3 Refund of MENNITI Gift Card. You have a 30-days return period from the moment your MENNITI Gift Card is delivered to you to cancel your order of a MENNITI Gift Card and receive a full refund. Gift Cards that have been used cannot be refunded.
- LIMITATION OF LIABILITIES AND WARRANTIES
8.1. We make no warranties in relation to this Site or the information, materials, contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading or accurate.
8.2. Any information and contents on the Site should not be construed as MENNITI giving advice of any kind.
8.3. You agree not to use any of our products for any comercial and/or business purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation. Our maximum liability to you for any loss or damage arising in connection with your purchase on the Site shall be limited to the total price of your order.
9.1. The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of MENNITI and/or its partners. Prior written permission from MENNITI and/or its partners is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which coes from the Site, in any ways.
- CONFLICT OF TERMS AND CONDITIONS
11.1 If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of MENNITI will no longer be valid.
12.1 1If any provision of these Terms and Conditions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.
- LAWS AND DISPUTES
13.1 These Terms and Conditions are governed and construed in accordance with the laws of the State of Florida.
13.2 Contracts concluded through the Site as well as any dispute arising out or in connection from them shall be governed by American law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution would fail, American courts shall have a non-exclusive jurisdiction to settle any disputes arising out from these Terms and Conditions.
13.3. In the event of a dispute or claim associated with these Terms and Conditions, we will coply with the decision of the American National Board for Consumer Coplaints or the corresponding authority in the respective country.
These terms and conditions were created on 15 August 2019.
This policy was last modified on 20 September 2020
CIRCLE TERMS AND CONDITIONS
PLEASE NOTE THAT BELOW PROVISIONS DO NOT GOVERN THE PURCHASE OF REGULAR ITEMS - SHOULD YOU WANT TO BUY OR HAVE BOUGHT REGULAR ITEMS (OR NON-SECOND HAND ITEMS) KINDLY REFER TO ABOVE REGULAR TERMS AND CONDITIONS.
KINDLY NOTE THAT BELOW SERVICE IS ONLY AVAILABLE, AT THE MOMENT, FOR SELECTED SWEDISH AND GERMAN CUSTOMERS.
The selling and purchase of second-hand items are governed by the following four sections:
- Circle General Terms and Conditions (Section I)
- Selling Terms and Conditions (Section II)
- Buying Terms and Conditions (Section III)
SECTION I - CIRCLE GENERAL TERMS AND CONDITIONS – SELLING AND BUYING SECOND-HAND ITEMS
These General Terms and Conditions and all below Sections referred to below ("Terms") govern the selling and buying of second-hand MENNITI items (hereinafter, the “Items”) listed and placed by customer(s) on the domain http://www.MENNITI.co, any sub-domains, mobile websites or mobile application (hereinafter the “Site), for selling and buying second-hand MENNITI items (hereinafter, the “Service”). The Sellers and Buyers will be collectively referred to as “Users”. The Users and MENNITI are hereinafter collectively referred to as the “Parties”.
MENNITI.co is a website operated by Menniti Investments LLC (hereinafter referred to as “MENNITI”, "us" or ”we”), a company registered in Florida, United States.
All Users should read the Terms carefully, as they affect their rights and liabilities, and ensure that they understand them, before using the Service. If a User does not agree to the Terms, she/he should not access and/or use the Service. By accessing or using any part of the Site and Service, You agree to be bound by these Terms and Conditions, including above additional terms and conditions and policies referenced herein and/or available by hyperlink.
By using the Service, MENNITI will be involved as an active party between the Buyer and the Seller. Our Service is an online venue for individuals to buy and sell Items. During the performance of this online intermediary Service, Users acknowledge that MENNITI’s role is to act as an active intermediary between Buyers and Original Sellers. Users therefore agree to use our payment and shipping services and agree to the terms related to such transactions.
We do not pre-vet any items listed on the Site or any parties who Users may deal with on the Site.
In these Terms, the following terms shall have the meaning ascribed to them below:
Site: means the domain, all subdomains of www.MENNITI.co, MENNITIcircle.co, menniticircle.co and/or MENNITI”s mobile application.
You: means the user (either Buyer or Original Seller) using the Service.
Customer: means the individual who uses the Service.
Order: means the order submitted by the Buyer to the Site to purchase listed Items.
Contract: means the order placed by the Buyers for the purchase of Items in accordance with these Terms.
Buyer: refers to a private person, or a pre-selected legal entity by MENNITI, who wishes to buy or who’s bought one or more listed Item(s).
Item (listed): refers to a fashion or beauty item previously bought on the Site and listed for sale by a Seller on the Site.
Delivery address: refers to the mailing address to which the bought listed Item will be shipped to the Buyer by the Seller.
Purchase Offer: refers to the revocable offer to buy one or more Item(s) on the Site.
Seller: refers to a User who offers one or more Item(s) for sale.
Shipping Fees: refers to the shipping fees set out by us based on our official courier’s fees
2. SUSPENSION AND TERMINATION
We may, at our own discretion, issue warnings, suspend, block or terminate access to the Service (or any part of them) or remove any content uploaded, including without limitation, any listed Item if:
- You are in breach of these Terms;
- You act in any manner which we consider may damage our reputation; or
- You use the Service in a manner which we consider to be fraudulent or contrary to law. 3. AVAILABILITY OF THE SERVICE
MENNITI does not guarantee that the Service will always be available, uninterrupted or error-free.
We reserve the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this Service, or to restrict or prohibit access to it. By accepting these Terms, Users accept any such technical interruptions.
The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of MENNITI and/or its partners. Prior written permission from MENNITI and/or its partners is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which coes from the Site, in any ways.
6. CONFLICT OF TERMS
If there is conflict or contradiction between the provisions of these Terms and any other relevant terms and conditions, policies or notices, the provisions of these Terms shall prevail.
You shall not, in whole or in part, assign or pledge rights and/or obligations under these Terms without the written approval of MENNITI.
If any provision of these Terms is held by any copetent authority to be invalid or unenforceable in whole or part the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.
If these Terms must be translated into another language, the definitive version of the Agreement shall be the English language version, and any dispute in respect of the meaning of this Agreement shall be resolved by reference to the English language.
10. COPLAINTS AND QUESTIONS
We take all coplaints very seriously and try to resolve disputes as soon as they arise. Users wishing to make a coplaint are encouraged to contact our customer care team as soon as possible.
11. CHANGES TO THE TERMS
We keep these Terms under regular review. We will post any updates on this webpage. If significant changes are made, we will directly contact You by email so You can review the changes.
The Terms were last updated September 3rd, 2020
MENNITI reserves itself the right to amend these Terms from time to time. The new date will be added to it each time we change it. If You continue to use the Service after the date we change these Terms, You'll be deemed to accept the changes.